Terms & Conditions
Last updated: 21 October 2026
1. Introduction
Welcome to Grillz Steak & Desserts (“Grillz”, “we”, “us” or “our”).
These Terms & Conditions govern your use of our website, https://www.grillzrestaurant.uk/, and your interaction with our online services, including table reservations.
By using our website or submitting a reservation request, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.
2. About Us
Grillz Steak & Desserts is a restaurant serving steaks, desserts and other menu items.
For enquiries regarding our services, reservations or these Terms & Conditions, please contact us through the contact details available on our website or via our official Instagram page:
https://www.instagram.com/grillzsteakanddesserts/
3. Website Use
You agree to use our website lawfully and responsibly. You must not:
Use the website for fraudulent, unlawful or malicious purposes.
Attempt to gain unauthorised access to our website, systems or customer information.
Interfere with the website’s operation, security or functionality.
Submit false, misleading or fraudulent reservation information.
Use our website in a way that could damage our business or affect other users.
We reserve the right to take reasonable steps to protect our website and services against misuse.
4. Table Reservations
Reservations may be requested through our website or other booking channels made available by Grillz.
When making a reservation, you are responsible for providing accurate information, including your name, contact details, requested date, time and party size.
Submitting a booking request does not necessarily mean that a reservation has been confirmed. Your reservation will be subject to the confirmation provided through our booking system or by our team.
Please check your booking confirmation carefully and contact us promptly if any details are incorrect.
We reserve the right to contact you regarding your reservation where necessary.
5. Changes and Cancellations
If you need to cancel or amend your reservation, please use the cancellation or booking-management options provided in your confirmation email, where available, or contact the restaurant directly.
Please provide as much notice as reasonably possible if you are unable to attend.
If you are running late or need to change your party size, please contact us as soon as possible. Changes are subject to availability and may not always be accommodated.
Where a booking is subject to specific cancellation terms, deposits or other conditions, those terms will be communicated to you before you become bound by them, where required by law.
6. Late Arrivals and No-Shows
We ask customers to arrive at their reserved time.
If you arrive late, we will make reasonable efforts to accommodate your reservation, subject to availability and operational requirements. We cannot guarantee that your table will remain available indefinitely.
If you do not attend your reservation and have not contacted us, we may treat the booking as a no-show.
Any applicable charges or consequences relating to late arrivals, missed reservations or deposits must be communicated clearly in advance and applied in accordance with applicable law.
7. Menu, Prices and Availability
Our menus, prices, dishes and availability may change from time to time.
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, menu items may occasionally become unavailable, and prices or descriptions may need to be corrected.
Where possible, we will inform customers of relevant changes before an order is placed.
All prices and any applicable additional charges will be communicated in accordance with applicable consumer law.
8. Allergies and Dietary Requirements
Your safety is important to us.
Please inform a member of our team of any food allergies, intolerances or dietary requirements before ordering.
Although we will take reasonable care when handling and preparing food, we may be unable to guarantee that any dish is completely free from allergens or traces of allergens due to shared kitchens, equipment, ingredients or food preparation processes.
Please speak to our team before ordering if you have a serious allergy or require further information about ingredients.
9. Customer Conduct
We expect all customers to treat our staff and other guests with respect.
We do not tolerate abusive, threatening, discriminatory or violent behaviour, harassment or deliberate damage to our property.
Where reasonably necessary for the safety of customers, staff or our premises, we reserve the right to refuse service or ask individuals to leave, subject to applicable law.
10. Payments, Deposits and Refunds
Any payment terms, deposits, minimum spends or other charges applicable to a reservation or purchase will be communicated to you before you commit to them, where required by law.
Refunds, cancellations and any applicable charges will be handled in accordance with the terms communicated at the time of booking or purchase and applicable consumer protection legislation.
Nothing in these Terms & Conditions excludes any refund or other right that you may have under applicable law.
11. Website Content and Intellectual Property
Unless otherwise stated, the content on our website, including text, photographs, graphics, branding, logos and other materials, is owned by or used under licence by Grillz.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, republish or commercially exploit our website content without obtaining permission from the relevant rights holder, except where permitted by law.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, including social media platforms, external booking services and other online resources.
These websites and services may operate under their own terms and privacy policies. We are not responsible for third-party content or services outside our reasonable control.
Your use of third-party websites is subject to their applicable terms.
13. Privacy and Personal Information
When you use our website or make a reservation, we may collect and process personal information to manage bookings, respond to enquiries and operate our services.
Our handling of personal information is explained in our Privacy Policy.
Please read our Privacy Policy for further information about how we collect, use, store and protect your information.
14. Website Availability and Accuracy
We aim to keep our website available and functioning correctly. However, we cannot guarantee uninterrupted access or that the website will always be free from errors.
We may update, suspend or withdraw parts of the website where reasonably necessary for maintenance, security, operational or business reasons.
We will take reasonable care to ensure that website information is accurate, but information may occasionally be incomplete or out of date.
15. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for matters outside our reasonable control, to the extent permitted by law.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, utility failures, public emergencies or interruptions to essential services.
Where such circumstances affect a reservation or service, we will take reasonable steps to communicate with affected customers and explain any available options.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page with an updated revision date.
Any changes will apply from the date they are published, subject to applicable law and any separate terms already agreed with you.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory legal protections and may have the right to bring proceedings in the courts available to you under applicable law.
19. Contact Us
If you have any questions about these Terms & Conditions, reservations or our services, please contact Grillz Steak & Desserts through our website or official social media channel.
Website: https://www.grillzrestaurant.uk/