Privacy Policy
Last updated: 21 October 2026
1. Introduction
Welcome to Grillz Steak & Desserts (“Grillz”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal information when you visit our website, make a table reservation, contact us or interact with us through social media.
This Privacy Policy explains what personal information we may collect, how we use it, how we store it and what rights you have under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information: Your name, email address and telephone number.
Reservation information: Your booking date, preferred time, party size, booking reference and any information you provide with your reservation.
Messages and enquiries: Information you provide when contacting us through our website, email, telephone or social media.
Technical information: Information such as your IP address, browser type, device information and website usage data, where collected.
Cookie information: Information collected through cookies and similar technologies, depending on your cookie preferences and applicable consent requirements.
Please avoid including unnecessary sensitive personal information in booking forms or messages.
3. How We Use Your Information
We may use your information to:
Process, manage and confirm table reservations.
Contact you about your booking, including changes or cancellations.
Respond to enquiries, feedback and complaints.
Operate, maintain and improve our website and booking services.
Protect our website against fraud, misuse and security threats.
Meet our legal and regulatory obligations.
Send promotional communications where permitted by law and, where required, with your consent.
We will not use your information for purposes incompatible with those described in this policy without an appropriate legal basis.
4. Our Lawful Basis for Processing
We process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:
Contract or steps before a contract: To manage your reservation and provide requested services.
Legitimate interests: To respond to enquiries, manage our business, improve our services and maintain website security, where these interests do not override your rights.
Legal obligation: To comply with applicable laws and regulations.
Consent: Where consent is required, such as for certain non-essential cookies or electronic marketing.
Where processing relies on consent, you can withdraw it at any time.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, including:
Website hosting and technical support providers.
Table reservation and booking system providers.
Email and communication service providers.
Website security, analytics and cookie management providers, where applicable.
Professional advisers, regulators or authorities where required by law.
These providers should only process personal information as permitted by applicable law and the arrangements governing their services.
6. Table Reservations and Booking Management
When you make a reservation through our website, the details you submit may be processed by our booking system to manage your request.
We may use your contact details to send booking confirmations, reminders, cancellation information or other messages directly related to your reservation.
If the booking system provides cancellation or booking-management links, these may be included in relevant emails. Please keep any private booking links or reference codes secure.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure website performance or provide other features.
Strictly necessary cookies may be used where permitted by law. Non-essential cookies, including certain analytics or advertising cookies, will only be used with consent where required.
You can manage available cookie preferences through our cookie banner or settings, if provided, and through your browser settings. Disabling certain cookies may affect website functionality.
8. Social Media
We may interact with customers through social media platforms, including Instagram.
If you contact us or interact with our social media content, the platform may process your information under its own privacy policy. Information you publicly post may be visible to other users.
Please do not send payment details or other confidential information through public comments or direct messages unless an appropriate secure process has been provided.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing reservations, responding to enquiries, maintaining appropriate business records and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances. When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable legal requirements.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International Transfers
Some of our website, email, booking or other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.
12. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request transfer of information you have provided, where the right applies.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.
These rights are subject to legal conditions and exemptions.
To exercise your rights, please contact us using the details in the Contact Us section below.
13. Children’s Privacy
Our website and booking services are not intended to collect children’s personal information unnecessarily. Where a reservation is made on behalf of a child, please provide only the information needed to manage the booking.
If you believe that personal information has been provided to us inappropriately, please contact us so that we can review the matter.
14. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and external services.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Grillz Steak & Desserts through the contact details published on our website.
Website: https://www.grillzrestaurant.uk/
Instagram: https://www.instagram.com/grillzrestaurant.uk/
If you are unhappy with how we have handled your personal information, you can raise a concern with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/